Veteranclaims’s Blog

June 15, 2014

Office Inspector General 2012 Report of VA’s Inability to Correct Wait Times

Excerpt from:
Veterans Health Administration Review of Veterans’ Access to Mental Health Care
April 23, 2012

“OIG previously reported concerns with VHA’s calculated wait time data in our
Audit of VHA’s Outpatient Scheduling Procedures, Report No. 04-02887-169, July 8, 2005 and
Audit of VHA’s Outpatient Wait Times, Report No. 07-00616-199, September 10, 2007.
During both audits, OIG found that schedulers were entering an incorrect desired date.
Given VHA’s inability to correct this long-standing problem, VHA should reassess their
training, competency, and oversight methods and develop appropriate controls to collect
reliable and accurate appointment data.”


1 Comment »

  1. Reblogged this on Desert Swarm .

    Comment by the504vet — June 19, 2014 @ 9:35 pm

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